Introduction to the Cisco 6851
Posted on 5 February 2025 by Beaming Support
How to place a call on hold?
- While on the call, press the HOLD button
- To resume the call, press the HOLD button again
How to mute a call?
- While on the call, press the MUTE
- To unmute the call, press the MUTE button again.
How to transfer a call?
- While on the call, press the TRANSFER button
- For an ‘announced’ transfer (where you wish to speak to the call destination before transferring the call) When you hear a dial tone, dial the number you want to transfer the call to. Allow the call to ring at the destination, speak to the recipient and then when ready, press TRANSFER.
- For an ‘unannounced’ transfer (where you want to immediately transfer the call without speaking to the transfer destination first) dial the number you want to transfer the call to, then press the TRANSFER button again.
Voicemail:
Voicemail settings can be configured in the User hub by visiting https://user.webex.com/
Editing voicemail settings
- Press the MESSAGE button on the phone.
- When prompted, enter your voicemail PIN number – followed by #.
- Choose from the following options in the Voicemail Portal
| Voicemail Portal Menu | |
| Press 1 – Voicemail box | Press 1– Listen to messages
Press 2 – Change busy greeting Press 3 – Change no answer greeting Press 4 – Change extended away greeting Press 5 – Compose new message and send Press * – Return to the voice portal Press # – Repeat menu |
| Press 3 – Greetings menu | Press 1 – Record name |
| Press 8 – Change passcode | |
| Press 9 – Exit voice portal | |
| Press # – Repeat menu | |
