Being connected to a wireless network does not necessarily mean you have internet connectivity.

Wireless networks originate from one or more ‘Access Points’, which at home are often built in to your internet router. Your device might say ‘connected to the Wireless network’, even if there is no internet connection from your router.

How to check if you are connected to the internet:

• On Windows devices, left click the wireless icon in the task tray down by the clock, if there is no internet it will say: ‘connected with limited connectivity or no internet.’
• Open a web browser and try various websites. Some browsers will ‘cache’ the last session of the website, so make sure you try a number of different sites.
• If you have more than one device connected to the wireless network, check if they are all having issues browsing the internet.

What to do if you cannot browse websites, or connect to a work VPN or server.

• Reboot the internet router, and allow time for the router to reboot and to connect to the internet.
• If there is still no internet, call your Internet Service Provider (ISP) and report the outage.