Double Parking Systems

Challenge

Ensuring a smooth transition to a new communications provider was vital for the company, who offer 24/7 support for their parking solutions and needed to easily forward out of hours calls to their answering service.

With more business being conducted online than ever and the requirement for employees to easily switch between working from home and in the office, reliable internet and phone connectivity were a must, and they needed to be delivered right on time.

Solution

Beaming provided superfast FTTC broadband to the company’s new office location, and sent out the plug and play equipment required to install the BeamRing cloud phone system.

“Beaming liaised with our IT company and everything went in really smoothly. We had internet and telephone connectivity when we needed it, and it was all really simple” explains Megan Jones, Double Parking’s Office Manager.

Results

With Beaming’s superfast and reliable broadband in place, cloud applications like Office 365 work without a hitch and the team at Double Parking know that expert technical support is readily available when needed. “I’ve only had to call the technical support number on one occasion and they very promptly dealt with my question, giving me a solution so I could continue working as usual.”

The BeamRing cloud phone system allows Megan to easily send out of hours calls to the 24/7 answering service, “and it’s all run smoothly.”

“When the Coronavirus pandemic first hit we were sending all calls to our answering service, but now with the BeamRing app installed on our mobile phones we can take and make calls as usual, so we’ve saved costs there,” she told us.

In future, the Double Parking team may continue to work in a hybrid setup with some time spent working at home and some in the office. Megan knows this will be made easier with the BeamRing cloud phone: “Because the app is completely separate, it’s easy to differentiate between personal calls and work calls. If you’re leaving the office for any reason, having the app on your phone means you don’t have to worry about switching on a divert. As long as you’re logged into the app, calls will come through to you.”