BeamRing Cloud Voice

Whether you are a small businesses looking for flexibility or running a call-centre needing complete efficiency, the BeamRing solution uses the latest hosted voice technology that we’ve developed to be easy to use, yet offer all the features required to meet the demands of modern businesses. You’ll be dealing directly with the experts who built BeamRing  so any issues can be dealt with immediately and you’ll be first to benefit from future upgrades and developments.

BeamRing can be truly flexible to meet the needs of your business at a user-by-user basis. From simple to use desk phones with standard features to a mobile app so you can work from anywhere with all the functionality of being in the office improving your responsiveness and productivity.

We care whether your hosted system is doing what you need it to; you won’t be left alone and expected to become a telecoms engineer. Our team will manage installation and support you to make sure your phones keep ringing as they should.

We know your communications are essential to keep a business running, so reliability is at the core of everything we do. BeamRing has been built and tested to make sure all calls will be clear and crisp, plus you will be using a network built purely for top quality business performance. And by the way, we are ISO9001 certified to prove our passion for quality.

BeamRing offers a cost-effective telephony system; you choose the level of service on an individual level and also have the ability to quickly scale up the number of users, so you are only ever paying for what you need, when you need it.

Plus, it might sound like a given, but we know some telecoms providers like to make it difficult to know exactly what you’re spending your money on. With Beaming, you get clear, simple, cost centre billing with no jargon and no portals to log-in to.

With the growing threat of cyber attacks and the associated costs that come with a breach, our expertise and determination to be at the forefront of cyber security help to protect your devices, data and network. Reduce risk by using one provider which will give you fewer points of failure. And Beaming  is ISO27001 certified to demonstrate our commitment to data security.

If you’re thinking about changing your business phone system to a hosted cloud solution, such as BeamRing, the loss of internet or power at a business site is a genuine concern. To assist with planning your disaster recovery scenarios, we have shared our advice to ensure your business is always contactable. Read the full post here

Yes, you can keep your number(s) when you move to BeamRing’s cloud-hosted telephony. Just let us know when you order which numbers you’d like us to port, and we’ll take care of the rest. The great thing about IP telephony is that once you have your number, you can take it with you wherever you go as it’s not tied to a geographical location.

Yes, you can call the emergency services using BeamRing. As with any VoIP phone system, the phone will need to be plugged in to a power source and a working internet connection in order to make a call. Beaming’s business-grade, resilient network is ideal for making sure your phone is always connected.

We can supply an IP to analogue converter which will connect these devices to the IP system so they can still be used without the need for traditional lines. Ask for more information about compatibility of specific devices.

We supply Yealink and Cisco handsets which have been tried and tested with the Webex with BeamRing platform. We know they will provide a clear, secure and reliable experience to meet the demands of business. Whilst other handsets may be compatible we could not guarantee the quality or be sure they support all the features available.

For full instructions see our BeamRing user guide or see our knowledge base for specific troubleshooting answers.

Whilst VoIP uses very little bandwidth, we still recommend reviewing the internet connection your phone system will use.
If your business has superfast broadband, we recommend installing a separate Beaming connection just for BeamRing traffic; this ensures your calls will be of the highest quality. Also, having an end-to-end solution from one provider means there is one point of accountability. Should anything ever go wrong, you only have one contact to deal with and we won’t be dependent on any third parties.

If you require a digital phone line without broadband use, we provide a SOGEA product designed just for voice use. Find out more here.

If you have a dedicated fibre leased line, you can use this for your BeamRing system. We may recommend configuring your router to prioritise voice traffic to ensure you always have the best quality calls.

You can make international calls, and if you wish to you can also block calls to international numbers as well as premium rate ones.

The number of calls the BeamRing phone system can handle is limited only by your internet connectivity, and of course the number of user licenses you choose. Typically, a “superfast” broadband connection can handle roughly 20 calls (incoming or outgoing) without suffering a dip in call quality.

Calls to landlines are unlimited and free, as are calls to others using the BeamRing phone system, for example a colleague working in another branch of your business or from home.

Using a hosted-voice system makes the most of your connectivity and to get the best out of your BeamRing cloud voice system, you need to make sure you have reliable connectivity you can trust.

We will survey your premises to select the best connectivity for your voice system.

We require your BeamRing voice to operate via a Beaming connection for the following reasons:

1. We will constantly monitor what’s going on, and if there are any issues we can fix everything as soon as possible.
2. We know it’s easier for businesses to just deal with one supplier, with few points of contact. If you have a problem, you are one call away from the experts who know their stuff and understand your business. You will not be passed around call-centres, but always have your issue dealt with as soon as possible.
3. Beaming connectivity is the best for business (reliable, fast and secure) so will deliver the clearest calls – always.

We don’t provide WiFi based handsets because our IPW56 phone and the BeamRing Communicator app for mobile phones both allow for cordless roaming, doing the same job as a WiFi telephone handsets but at around a third of the price, and without the problems that often present when roaming between wireless access points.

If your analogue system hasn’t been uninstalled you will still be able to make calls from it however you should be aware of some changes.

Your phone number will have been moved over to the BeamRing system, so all outgoing calls from your analogue system will now present a different number.

You cannot receive calls to your original number via the analogue phones.

Your analogue system will not be synchronised with the BeamRing system and calls made to and from the analogue phones will not appear in your BeamRing call history or Voicemail.

Calls from analogue phones will be charged at usual landline rates and are not included in your BeamRing package.

Unlike some analogue systems, with BeamRing you won’t have any issue making simultaneous calls as they all operate over separate lines.