Old Hastings House found it pays to find a partner who puts their needs first
Setting the issues of cost and technical competence to one side, a provider that lacks a strong service ethic can generate unnecessary problems for its customers, adding stress and extra responsibilities on top of an already heavy workload.
Challenges
Manager Jason Denny sees technology as a way to offer a better service for residents and their loved ones. It’s a mindset that puts the home out in front within their sector. But, early on, finding the right provider was a stumbling block to his vision.
Solutions
Jason sought to remedy the situation by engaging a new, local supplier that he could work with as a partner.
Beaming enhanced connectivity speeds and reliability by increasing the number of access points. But most of all, we’re on call when they need us, and we’ve worked hard to build a good working relationship. Jason expands: “One of the problems dealing with certain technology companies is that you need a jargon-buster. Our main contact, Graham, is a very clear communicator, and he’s really understood our service.”
Results
The improved connectivity has made Jason’s vision a reality. The digital database is transforming the day-to-day running of the home. Residents’ notes are instantly accessible, and they can use Skype to stay in touch with loved ones.
About Old Hastings House
Based in Hastings, Old Hastings House is a 60-bed residential care service for older people, some of whom have dementia.
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